Returning your article(s) for a refund

Send by Bpost (Note : this is NOT FREE)

1. Complete sections 1,2,3,4 and 5 on the back of the return form.
2. Place the article return form in the shoebox and send the article(s) undamaged in the original packaging with the full postage paid to the return address.
3. Always return the complete product : both shoes, all accessories, etc.
4. We will contact you when we receive the returned article(s) and can proceed further. We will then grant you a refund for the returned article(s) within 30 days.

Bring it back to the shop

1. Complete sections 1,2,3 and 5 on the back of the return form.
2. Bring the article(s) together with the article return form to one of our shops (Carmi, Mephisto or Gabor).
3. Go with your article(s) to the shop info desk. Our staff will then further process the return and grant you the refund on the article(s).